Betting 11 FAQ — Frequently Asked Questions

No. Under Betting 11's policy, each user may only operate one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and balances forfeited.

on the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 3 minutes.

If your account has been suspended, support@betting11.bizor reach us via live chat. Accounts are typically suspended due to incomplete KYC verification or suspected policy violations. Providing accurate information usually resolves the issue within 24 hours.

Yes, certain details such as your email address and password can be updated directly from your profile settings. To change your name or date of birth, you'll need to contact the support team and submit a valid ID document.

Betting 11 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket — the most widely used mobile banking services in Bangladesh. More payment methods will be added in the future. For more details, visit the Payment Page here.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits depend on your account tier and KYC verification status. VIP members enjoy higher transaction limits.

Withdrawal requests are typically processed within 5 to 15 minutes, with funds arriving directly in your mobile banking account. During peak hours, it may take up to 24 hours. Your first withdrawal may be delayed if KYC verification has not been completed.

Betting 11 does not charge any processing fees on deposits or withdrawals. However, your mobile banking provider may apply their own service charges in accordance with their policies.

First, refresh the page and wait 5 minutes. If your balance still hasn't updated, contact us via live chat or support@betting11.bizto get in touch.

New members at Betting 11 receive a 100% Welcome Bonus on their first deposit. That means a ৳500 deposit gives you ৳1,000 to start betting with. You'll also get free bets for Sports Betting and free spins for casino games. Promotions page here.

To withdraw bonus funds, you must meet the wagering requirements — typically a turnover of 10–20x the bonus amount. For example, a ৳500 bonus with a 10x requirement means you need to complete ৳5,000 in turnover. Specific terms for each offer can be found Promotions page mentioned.

Weekly cashback is automatically credited to eligible accounts every Monday. The amount depends on your VIP level and your net losses from the previous week. VIP members receive between 5% and 20% cashback. For more details, visit the VIP page here.

Yes, Betting 11 has a referral program. When someone registers using your referral code and makes their first deposit, you receive a set bonus. You can find your referral code in your account dashboard.

You can bet on over 50 sports, including cricket, football, tennis, badminton, kabaddi, and basketball. All major tournaments are covered — IPL, BPL, World Cup, Premier League, Champions League, and more. Both live betting and pre-match betting are available. Sports Betting Page here.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, the bet is automatically voided and your stake is refunded. If Cash Out is available, you can partially or fully close a bet within the designated time window.

Yes. All live casino games at Betting 11 are operated by reputable providers and undergo regular third-party audits. Random Number Generator (RNG) technology is used to ensure completely fair and unbiased results. Games Page here.

The minimum bet starts at ৳10. Maximum bet limits vary by sport, match, and market. VIP members enjoy higher betting limits. For betting tips and strategies, visit the Betting Tips page here.

KYC (Know Your Customer) verification ensures the security of your account and the legitimacy of financial transactions. It must be completed before making a withdrawal. To verify, upload clear photos of both the front and back of your National ID (NID) or passport. Verification is typically completed within 24 hours.

Go to Account Settings and open the "Security" tab to find the 2FA option. Once you enable SMS OTP, a verification code will be sent to your phone each time you log in — so even if someone knows your password, they won't be able to access your account.

Betting 11 uses industry-leading SSL encryption and data protection technology. Your personal information is never sold or shared with third parties. For more details, read our Privacy Policy Read more.

The Betting 11 app is available directly from our Download page available for free download. Android users need to download the APK file and install it — to do so, go to Settings and enable the "Install from unknown sources" option. iOS users can access it directly from their browser as a web app.

First, make sure your phone has enough storage space (at least 50 MB). On Android, check that the "Install from unknown sources" option is enabled. If you have an older APK installed, uninstall it and Download page to download the latest version. If the issue persists, let us know via live chat.

After logging in to the app for the first time, go to Settings and enable the "Biometric Login" option. From then on, you can log in quickly using your fingerprint or Face ID. This feature depends on your device's hardware support.

The app and website share the same account and balance. However, the app offers push notifications, biometric login, and faster loading times. It's optimized for mobile, making for a smoother overall betting experience.