Last Updated: January 2026 GDPR Compliant

Betting 11's Privacy Policy — Your data is secure

Betting 11 places your privacy above all else. Read this policy to understand how we collect, use, and protect your information.

Our Commitment in Brief

  • Your data is never sold
  • Secured with SSL Encryption
  • Delete your data at any time

Core Privacy Principles

How We Protect Your Information

Betting 11 follows international standards to keep your personal data secure. See the key protection measures below.

End-to-End Encryption

All your personal and financial data is protected with 256-bit SSL encryption. Strong encryption is applied at every stage of data transfer.

Your Data Is Never Sold

Betting 11 never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.

Secure Data Storage

All data is stored on secure servers with regular backups. Multiple layers of security are in place to prevent unauthorized access.

Right to Privacy

You have the full right to view, correct, and delete your personal data. You can exercise these rights at any time by contacting our support team.

Cookie Controls

We only use essential cookies. You can disable non-essential cookies at any time through your browser settings.

International Standards

Betting 11's Privacy Policy is built in accordance with international data protection guidelines. We handle your information with full transparency.

Content

1. Introduction & Scope

Welcome to Betting 11. This Privacy Policy explains how Betting 11 (betting11.biz) collects, stores, uses, and protects your personal information. By using our website or mobile app, you agree to this Privacy Policy.

We believe your privacy is a fundamental right. Betting 11 only collects information that is genuinely necessary to deliver our services. We never sell or share your data with third parties without your consent.

This policy has been written with Bangladeshi users in mind. In the event of any language discrepancy, the English version shall take precedence. This policy applies to all Betting 11 services, platforms, and devices.

Our support team is available around the clock for any questions or concerns. Email us: support@betting11.biz

2. Information We Collect

Betting 11 collects various types of information to deliver its services. Each piece of data is collected for a specific purpose, and no unnecessary information is stored.

Identity Information

Full name, date of birth, national ID number (for KYC verification), photo ID.

Contact Information

Email address, mobile number, current and permanent address.

Financial Information

Payment methods (Mobile Pay, Nagad, Rocket), transaction history, deposit and withdrawal records.

Device & Log Information

IP address, browser type, operating system, login time, and device ID.

Betting Activity

Betting history, gaming patterns, preferred sports, and win/loss records.

Location Data

Approximate geographic location (IP-based), used to prevent access from restricted regions.

We never store your password — only an encrypted hash is kept. If anyone asks for your password by phone or email, it is not from Betting 11.

3. How Your Information Is Used

Betting 11 uses collected data for specific, legitimate purposes. In every case, improving your experience and keeping you safe are the primary goals.

Purpose of Use Applicable Data Legal Basis
Account Creation & Management Identity & Contact Information Contractual Obligation
Payment Processing Financial Information Contractual Obligation
KYC & Identity Verification Identity Documents Legal Obligation
Fraud Prevention & Security Device & Log Information Legitimate Interest
Sending Promotions & Offers Email, mobile number Consent
Service Quality Improvement Betting Activity Legitimate Interest
Responsible Gaming Monitoring Betting Patterns Legal Obligation

If you no longer wish to receive promotional communications, contact our support team at any time or click the "Unsubscribe" link at the bottom of any email. Please note that essential service emails — such as transaction and security notifications — cannot be turned off.

4. Data Sharing & Disclosure

Betting 11 does not sell your data to any third party. However, limited information may be shared in the specific circumstances outlined below.

  • Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket receive the information necessary to process transactions.
  • KYC Verification Agency: Data is shared with licensed verification agencies to confirm your identity.
  • Regulatory Authority: Information may be disclosed when required by law or government order.
  • Technology Partner: Technology partners receive limited access to data as needed to operate the platform.
  • Fraud Investigation: We cooperate with relevant authorities in cybercrime and fraud investigations.

When sharing data with third parties, we ensure they uphold the same privacy standards. All our partners operate under strict confidentiality agreements.

6. Security Measures

Betting 11 uses industry-leading technology to protect your data. Our security team monitors systems 24/7 and responds immediately to any suspicious activity.

  • 256-bit SSL/TLS encryption — all data transfers are fully secured.
  • Two-factor authentication (2FA) — an extra layer of security for your account.
  • Regular security audits — conducted by external specialists.
  • Firewall & intrusion detection systems — preventing unauthorized access.
  • Data anonymization — personal information is masked before being used for analytics.
  • Server-level encryption — stored data is fully secured.

Our Response to a Data Breach

In the event of a data security breach, we will notify the relevant authorities within 72 hours and immediately alert affected users by email. We will take swift remedial action.

7. Your Privacy Rights

As a Betting 11 user, you have full control over your personal information. You may exercise any of the following rights at any time.

1

Right to Access

You can request to see what personal data we hold about you.

2

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3

Right to Erasure

You may request deletion of your personal data after closing your account.

4

Right to Restrict Processing

You can object to the processing of your data for specific purposes.

5

Right to Data Portability

You can request an export of your data in a structured format.

6

Right to Withdraw Consent

You may withdraw any previously given consent at any time.

To exercise these rights support@betting11.biz. We generally respond to requests within 30 days.

8. Protection of Minors

Betting 11 is strictly prohibited for anyone under the age of 18. We enforce a rigorous policy to protect minors. Age is verified at registration, and age confirmation is mandatory as part of the KYC process.

  • No one under the age of 18 is permitted to create or use an account.
  • We do not knowingly collect personal data from minors.
  • If we discover that a minor has created an account, it will be suspended immediately.
  • Parents are encouraged to use available parental controls on their children's devices.

If you become aware that a minor is using Betting 11, please contact us immediately support@betting11.biz. We'll take prompt action.

9. Data Retention Period

Betting 11 does not retain your data longer than necessary. The retention period for each type of data depends on its specific purpose and applicable legal requirements.

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Obligation
Financial Transactions 7 Years Anti-Money Laundering Laws
KYC Documents 5 Years Regulatory Requirements
Betting History 3 Years Dispute Resolution
Log Files 1 Year Security Monitoring
Marketing Preferences Until Consent Is Withdrawn Consent-Based

Once the retention period expires, data is securely deleted or anonymized. Some information may need to be kept longer due to legal obligations.

10. Changes to the Privacy Policy

Betting 11 may update this Privacy Policy from time to time. When changes are made, we will take the following steps.

  • You will be notified by email at least 7 days before any significant changes take effect.
  • Notifications will be displayed on the website and in the app.
  • The "Last Updated" date at the top of the page will always reflect the most recent revision.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

Visit this page regularly for the latest updates. If you need a copy of an older version, please contact support.

11. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team. We take all requests seriously and aim to resolve them as quickly as possible.

Contact Information

When contacting us, please use your registered email address so we can verify your identity quickly.

Frequently Asked Questions

No, Betting 11 never sells your personal information to third parties. Data is only shared with partners essential to operating our services, under strict confidentiality agreements. Partners such as payment processors or KYC verification providers receive only the minimum information necessary.

Yes, you can email support@betting11.biz at any time to request access to or correction of your stored information. We typically respond within 30 days. Data is provided after your identity has been verified.

After closing your account, you may request deletion of your personal data. However, certain information — such as financial transaction records — must be retained for a specified period due to legal obligations. Contact support for more details.

Yes. Betting 11 uses 256-bit SSL encryption to keep all payment information secure. We never store your full card number or PIN. Transactions made via Mobile Pay, Nagad, or Rocket are processed through each payment gateway's own security infrastructure.

Yes. You can opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email, or by contacting our support team. Please note that transactional emails, security alerts, and important account notifications cannot be disabled.

Disabling essential cookies may prevent core site functions — such as login and security features — from working properly. However, turning off analytics or marketing cookies will not affect core functionality. We recommend disabling only non-essential cookies through your browser settings.

Your data is secure — play with confidence!

Join Betting 11 — Bangladesh's safest and most trusted betting platform. Your privacy is our top priority.

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